We Welcome Your Feedback
We welcome your feedback — both positive and negative. Every comment you share helps us understand what matters most to you.
Patient Feedback & Complaints
Let Us Know
How We Are Doing
Your feedback on the services we provide is very important to us. It helps us understand our patients' needs better, as well as improve on what we do — so every experience we deliver is the best it can be.
How We Handle Feedback
Our Four Core Principles
We Will Listen
We will listen carefully, take your concerns seriously and respond in an appropriate and constructive way.
We Will Respond
We aim to acknowledge your concern within 3 working days and fully resolve it within 10 working days wherever possible.
Your Care Will Not Be Affected
Providing feedback or raising a concern will never affect the care or treatment you receive from Reandon Smiles.
Further Guidance
If You Are Not Satisfied
If you are not satisfied with the outcome, you can follow guidance from the following regulatory bodies.
Care Quality Commission
The CQC monitors, inspects and regulates health and adult social care services and encourages giving feedback to service providers.
- Tel: 03000 616161
- Hours: Mon–Fri, 8:30am–5:30pm
- www.cqc.org.uk
ICB – Integrated Care Board
- Tel: 0300 561 0250
- Email: sc.wcssu.pscomplaints@nhs.net
- bsw.icb.nhs.uk
- Post: Jenner House, Avon Way, Chippenham, SN15 1GG
Parliamentary & Health Service Ombudsman
If you are unhappy with how the practice or the ICB has dealt with your complaint.
Our Promise
Our Commitment To You
We are committed to providing safe, effective, compassionate and high-quality care and continually improving our service. Your experience matters to us, and every piece of feedback you share helps us do better.