These Terms & Conditions govern your use of the Reandon Smiles website and the provision of our mobile and domiciliary dental hygiene services.
By using our website, contacting us, requesting an appointment or receiving services from Reandon Smiles, you agree to these Terms & Conditions.
If you do not agree with these terms, please do not use our website or services.
Business Name: Reandon Smiles
Email: info@reandonsmiles.co.uk
Telephone: 788-853-0385
Reandon Smiles is based near Swindon and provides services across Swindon, the Cotswolds and surrounding areas, subject to patient requirements and service availability.
Our services may include:
The specific services provided will depend on the patient’s individual circumstances, clinical needs and the suitability of providing treatment in the chosen location.
Before providing treatment, we may carry out an appropriate assessment of your oral health, medical history and relevant circumstances.
Treatment recommendations will be based on the information available and your individual clinical needs.
We may determine that a particular treatment is not suitable or cannot safely be provided in a mobile or domiciliary setting.
Where a patient’s needs fall outside our scope of practice or require further assessment or treatment, we may recommend referral to an appropriate dental or healthcare professional.
Because Reandon Smiles provides services outside a traditional dental practice, the treatment environment must be suitable for safe and appropriate care.
Patients or the person arranging the appointment are responsible for providing reasonable access to the agreed location.
The treatment area should be sufficiently safe, clean, private and suitable for the planned service.
Where the environment is unsuitable or presents a safety or clinical concern, Reandon Smiles may need to postpone, modify or decline treatment.
Appointments are arranged in advance and may be available during daytime, evening and weekend periods.
Appointment availability depends on location, clinician availability and the nature of the requested service.
Patients should provide accurate information when arranging an appointment so that we can determine whether the service is appropriate and prepare for the visit.
We understand that circumstances can change and patients may occasionally need to cancel or rearrange an appointment.
Where possible, patients should provide reasonable notice if they are unable to attend or receive treatment at the agreed time.
Repeated cancellations, late cancellations or missed appointments may affect future appointment availability.
Any applicable cancellation or missed appointment charges will be communicated to the patient before they apply.
Fees for services will be communicated to the patient before treatment where applicable.
Payment must be made using the payment method agreed with Reandon Smiles.
Additional charges may apply where agreed services, travel requirements or other circumstances differ from the original appointment arrangement.
Patients will be informed of applicable charges where reasonably possible before additional services or costs are incurred.
Dental hygiene treatment is intended to support oral health, prevention and ongoing management of oral health conditions.
No specific clinical outcome can be guaranteed because treatment results may depend on an individual’s oral health, medical history, home care, lifestyle and other factors.
Patients are encouraged to follow professional advice and maintain appropriate oral hygiene between appointments.
Periodontal gum disease may require ongoing treatment and maintenance rather than a single appointment.
The number and frequency of appointments required will depend on the patient’s individual clinical condition and response to treatment.
Patients receiving periodontal care may be advised to attend regular maintenance appointments and seek further assessment from another dental professional or periodontal specialist where appropriate.
Mouth cancer screening forms part of preventative oral healthcare where appropriate.
A screening examination does not provide a definitive diagnosis of mouth cancer.
If an unusual or potentially concerning change is identified, the patient may be advised to seek further assessment or referral from an appropriate healthcare professional.
Patients should also seek professional advice if they notice persistent or unusual changes in their mouth, regardless of whether a previous screening has been carried out.
Patients are responsible for:
Providing incomplete or inaccurate information may affect our ability to provide safe and appropriate care.
Reandon Smiles may identify dental or health concerns that require assessment or treatment outside the services we provide.
Where appropriate, we may advise the patient to contact their dentist, GP, specialist or another suitable healthcare professional.
Referral advice does not replace an assessment or treatment by the appropriate healthcare professional.
Reandon Smiles is not intended to replace emergency dental or medical services.
If you experience a dental or medical emergency, you should seek appropriate urgent medical or dental assistance.
Depending on the circumstances, this may include contacting your dentist, NHS 111, emergency dental services or 999.
Where services are provided to children or young people, appropriate consent, safeguarding and professional requirements will apply.
A parent, guardian or person with appropriate authority may need to be present or involved depending on the patient’s age, circumstances and treatment requirements.
Where an appointment is arranged through a care home, family member, carer or other organisation, the relevant arrangements should be agreed in advance.
Patients’ privacy, dignity, confidentiality and clinical needs remain important considerations regardless of who arranged the appointment.
We handle patient information in accordance with applicable UK data protection and confidentiality requirements.
Personal and clinical information may be collected and processed where necessary to provide care, manage appointments, maintain records, meet legal or regulatory requirements and fulfil other lawful purposes.
Please refer to our Privacy Policy for further information about how personal information is collected, used and protected.
Reandon Smiles operates as a CQC registered dental healthcare service.
Dental Hygiene Professional is registered with the General Dental Council (GDC No. 131988).
Services are provided within applicable professional standards, regulatory requirements and scope of practice.
Patient safety, confidentiality, infection prevention and professional conduct are central to our service.
We aim to keep the information on our website accurate and up to date.
However, website information is provided for general information purposes and should not be treated as a substitute for an individual clinical assessment or professional advice.
We may update, change or remove website content without prior notice.
We do not guarantee that the website will always be available, uninterrupted or free from technical issues.
We may temporarily suspend access to the website for maintenance, updates, security or other operational reasons.
Unless otherwise stated, the content of this website, including text, graphics, branding, images and other materials, belongs to or is used lawfully by Reandon Smiles.
You must not reproduce, copy, distribute, modify or commercially exploit website content without appropriate permission.
Our website may contain links to third party websites or services.
These links are provided for convenience and do not necessarily represent an endorsement or recommendation by Reandon Smiles.
We are not responsible for the content, availability, security or privacy practices of third party websites.
To the extent permitted by applicable law, Reandon Smiles will not be responsible for losses arising from circumstances outside our reasonable control or from information provided by a patient that is inaccurate, incomplete or misleading.
Nothing in these Terms & Conditions excludes or limits liability where doing so would be unlawful, including liability that cannot legally be excluded or limited.
We may update these Terms & Conditions from time to time to reflect changes to our services, business operations, legal requirements or regulatory requirements.
The latest version will be published on this page with the date of the most recent update.
We are committed to providing professional, safe and patient-centred care.
If you are unhappy with any aspect of our service, we encourage you to contact Reandon Smiles so that your concern can be reviewed and addressed through our complaints process.
You can contact us using:
Email: info@reandonsmiles.co.uk
Phone: 788-853-0385
These Terms & Conditions are governed by the laws of England and Wales, unless applicable law requires otherwise.
Any disputes relating to these Terms & Conditions will be subject to the applicable jurisdiction of the courts of England and Wales.
If you have any questions about these Terms & Conditions or our services, please contact us.
Reandon Smiles
Email: info@reandonsmiles.co.uk
Phone: 788-853-0385
