Reandon Smiles respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us, request an appointment, or receive services from us.
Reandon Smiles is a CQC registered mobile and domiciliary dental hygiene service providing professional dental hygiene care in patients’ homes, care homes and other suitable locations.
Business Name: Reandon Smiles
Email: info@reandonsmiles.co.uk
Telephone: 788-853-0385
For the purposes of applicable UK data protection legislation, Reandon Smiles is responsible for the personal information we collect and process in connection with our services.
Depending on how you interact with us, we may collect different types of personal information, including:
This may include:
We may collect information necessary to arrange and manage your appointments, including appointment dates, times, location and relevant communication preferences.
When you receive dental hygiene services from us, we may need to collect information relating to your oral and general health where it is relevant to your care.
This may include:
Health information is considered special category personal data under UK data protection law and is handled with additional care and appropriate safeguards.
Where appropriate, we may receive relevant information from family members, carers, care homes or other organisations involved in arranging or supporting a patient’s care.
We only use information that is relevant and necessary for the purposes for which it was provided.
When you use our website, we may collect technical information such as your IP address, browser type, device information and information about how you interact with our website.
Where cookies or similar technologies are used, additional information may be collected in accordance with our Cookie Policy.
We may use your personal information to:
We will only use your information where we have a lawful basis to do so.
Depending on the circumstances, we may process personal information under one or more lawful bases provided by UK data protection law.
These may include:
Consent: Where you have given consent for a specific use of your information.
Contract: Where processing is necessary to provide services you have requested or to take steps before providing those services.
Legal obligation: Where we need to process information to comply with a legal or regulatory requirement.
Legitimate interests: Where processing is necessary for legitimate business purposes and those interests are not overridden by your rights and interests.
Provision of healthcare: Where processing of health information is necessary for the provision or management of healthcare and is permitted under applicable data protection legislation.
We will not rely on consent where another lawful basis is more appropriate.
Patient confidentiality is an important part of our professional responsibilities.
We will take appropriate steps to keep your personal and clinical information confidential and will only disclose information to others where there is a lawful and appropriate reason to do so.
Information may be shared where necessary for your care, where you have given appropriate permission, where required by law, or where disclosure is necessary to protect a patient or another person.
Where information is shared with another healthcare professional or organisation, we aim to ensure that only relevant information is disclosed.
We do not sell your personal information.
Where necessary and lawful, we may share relevant information with:
We will only share information that is necessary and appropriate for the relevant purpose.
We take reasonable and appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
Access to patient and clinical information is limited to people who have a legitimate reason to access it.
Despite the safeguards we use, no method of electronic storage or transmission can be guaranteed to be completely secure.
We retain personal and clinical information only for as long as necessary to fulfil the purposes for which it was collected and to meet applicable legal, regulatory, professional and record keeping requirements.
Clinical records may need to be retained for a longer period than general enquiry information.
When information is no longer required, we will take appropriate steps to securely delete, destroy or anonymise it where applicable.
Under UK data protection law, you may have rights including:
These rights are subject to certain legal exceptions and may not apply in every situation, particularly where information must be retained to meet healthcare, legal or regulatory requirements.
You can contact us if you would like to request access to personal information we hold about you.
We may need to verify your identity before providing access to personal information.
Where applicable, we will respond to your request within the timeframe required by UK data protection law.
Our services may be provided to patients of different ages where appropriate.
Where a patient is a child or young person, we will handle their personal information in accordance with applicable data protection, healthcare and safeguarding requirements.
Where appropriate, we may communicate with a parent, guardian or person with appropriate authority in relation to the patient’s care.
Our website may use cookies and similar technologies to provide essential website functionality, understand website usage and, where applicable, support analytics or other features.
Where required, we will obtain appropriate consent before placing non-essential cookies on your device.
Please see our Cookie Policy for more information.
Our website may contain links to third party websites or services.
We are not responsible for the privacy practices, content or security of third party websites. We recommend reviewing the privacy policy of any external website before providing personal information.
We may contact you about our services where permitted by applicable law.
Where marketing consent is required, we will ask for appropriate consent before sending marketing communications.
You can ask us to stop sending marketing communications at any time by contacting us or following the unsubscribe instructions included in the communication.
Where we use third party service providers that process personal information outside the United Kingdom, we will take appropriate steps to ensure that any transfer of personal information is carried out in accordance with applicable UK data protection requirements.
We may update this Privacy Policy from time to time to reflect changes to our services, legal requirements, regulatory requirements or how we process personal information.
The latest version will be published on this page with the updated date shown at the top.
If you have any questions about this Privacy Policy, how we use your personal information, or your data protection rights, please contact us.
Reandon Smiles
Email: info@reandonsmiles.co.uk
Phone: 788-853-0385
If you have concerns about how we have handled your personal information, please contact us first so that we have an opportunity to address your concern.
You also have the right to raise a concern with the Information Commissioner’s Office (ICO), the UK’s independent supervisory authority for data protection.
Information Commissioner’s Office
Website: https://ico.org.uk/
Helpline: 303-123-1113
You can find further information about your data protection rights and how to make a complaint on the ICO website.
